First Concepts Consultants, Inc.

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Phone
202-255-3...
Email
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Web
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Country
United StatesUnited States
Address
Palm Desert
CA

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Company Description



First Concepts helps companies find more ways to increase  their sales, margins and market share. As Revenue Detectives, they discover
what’s going on inside the mind of customers that what would cause more
customers to say yes more often at profitable prices. Through their original research
on how customers figure out value and what causes that value to rise and fall,
First Concepts helps salespeople close more sales, service people retain more
customers and companies improve their brand image, competitive position and go
to market strategies.



Comprehensive Stealth Value Revenue Investigations


Discover Everything Affecting Growth, Margins And Market Share


There is hidden gold inside what you do,
your customers and your markets that can increase your sales. You just
need to deeply mine for it to find it.  Customer value is the sum total
of everything a customer knows about what you offer, how it affects
their situation and how all that compares to your competition. It isn’t
just about what you offer. It’s also about how you go about doing what
you do inside your firm and in your interactions with customers.  Based
on First Concepts Consultants 27 years of doing revenue investigations,
there is hidden value in every company and customer that could be
converted into more sales and better prices.

Improve Strategy, Products and Service Through Customer Value


Only the customer can define value.
Only the customer knows what they consider important enough that they
would pay a price to get and what they wouldn’t pay anything for it  no
matter how good it may seem to others. The only way a business can make
enough money to satisfy shareholders is by delivering value to customers
that they are willing to pay a profitable price to get.

Implement Change Through People, Leadership and Structure


People are your organization.
There is no organization without them. How well would your firm do if
no one showed up for work? Exactly! Every decision, every strategy,
every plan, every action, every result occurs because of what people do.
From top to bottom, it’s all about people. People create and carry out
what the organization does. The structure, culture, environment,
leadership practices, selection and retention methods, training,
communications and more all contribute to how well strategies and
purpose are implemented. All of this must support the strategy or the
strategy will change on its own to fit the actual organization. First
Concepts helps organizations address the people, leadership and
structural issues that are critical to effectively implement the
improvements we identify as revenue detectives.

Customized Executive Workshops to Uncover More Revenue


A Quick Way To Help Top Management Find More Revenue


The Revenue Detectives conduct a
preliminary investigation into the company, offerings, prospects,
customers and competition then customize a workshop for executives.  The
workshop shares our findings and recommendations as well as the sales
and marketing practices and benchmarking behind these recommendations. 
That leads into a brainstorming session about various ways the firm can
improve what it is currently doing and add new ways to increase its
growth.

Speeches, Seminars and Training On Sales, Service, Leadership, Strategy and Choices

When Don Shapiro, President and founder of First Concepts,  speaks, people learn, laugh and leave inspired. Don Shapiro brings over three decades of speaking experience to every program he gives. Each program is customized by interviewing at least 10 members of the audience in advance and is based on original content from Don’s research and experiences. He is known for his high energy, interactive and fun style that delivers a practical message people can apply on the job and in their life.



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